Presented by: Scott Liewehr
Date & Time: CMS Expo: Thursday May 16, 2013 (10:00 AM)
Meeting Room: Grand Ballroom
Audience: Business, Content Pros, Designers, Developers, Integrators
Customer Experience Management has been slowly edging up the tracks for a few years now. Some CMS vendors are betting big on CX as the next big thing, some are steering clear. But what are actual Business Leaders saying?
Come to CMS Expo for this real-world panel to find out what's working, where there's actual traction by end-users, and where the spin falls short when it comes to "CXM," delivered by people who know. Moderator and senior CMS Analyst Scott Liewehr will lead this panel, designed to answer these questions and more.